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Roadside Advantage - Services and benefits provided by Allstate Motor Club, Inc.

Limitations- There is a limit of four (4) service calls and/or reimbursement per enrolled member per membership year.

For Additional Membership Benefits Terms and Conditions click here.

Activate your Allstate Motor Club Roadside Assistance for MetroSMART Ride today today and take advantage of one of the largest and best-organized road service networks in the country.

Allstate Motor Club Roadside Assistance for MetroSMART Ride toll free number is 1- 855-721-0072.

MEMBERSHIP INFORMATION

All the benefits are available to you as the Member. Dependent children ages 16 to 18 are eligible to use ONLY the emergency road service and towing benefit (as long as they reside with you in your home).

Full benefit coverage can be purchased for each of your dependent children (ages 16 to 23 and living with you or away at school) by paying an additional membership fee(s). Other family members, residents of your household, friends or others riding with you are not entitled to any of the benefits or services of the membership plan.

© 2018 ALLSTATE MOTOR CLUB, INC.

*Benefit limits for towing and emergency roadside services are $100.00 per event. The member is responsible for all additional costs.

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Allstate Motor Club Roadside Assistance for MetroSMART Ride.

Roadside Advantage - Services and benefits provided by Allstate Motor Club, Inc.

Terms of Service/Terms and Conditions for Roadside Assistance:

BY AGREEING TO THESE TERMS, YOU CONSENT TO METRO PCS. SHARING YOUR NAME AND OTHER PERSONAL OR VEHICLE INFORMATION, AS MAY BE NECESSARY WITH ALLSTATE MOTOR CLUB, INC. TO ENABLE THE MOTOR CLUB TO VERIFY YOUR ELIGIBLITY TO RECEIVE ROADSIDE ASSISTANCE SERVICES. IF YOU DO NOT CONSENT, YOU SHOULD DECLINE THE ROADSIDE ASSISANCE BENEFITS OFFERED WITH YOUR METROSMART RIDE SERVICE. ALLSTATE MOTOR CLUB WILL USE INFORMATION SHARED WITH IT ACCORDING TO ITS PRIVACY POLICY, WHICH IS AVAILABLE HERE BY VISITING- https://roadsidemobile.com/tac/rtus .

Emergency roadside assistance is provided by Allstate Motor Club, Inc. (referenced herein as the “Motor Club”) in the United States, for eligible subscribers of MetroSMART Ride up to limits listed below.

Emergency Road Service and Towing Benefit- MetroSMART Ride SyncUP DRIVE device - Benefit Limit - Up to $1001

24/7 ROADSIDE HELP IS JUST A CALL AWAY

If an eligible vehicle with the MetroSMART Ride device installed (see page 2 for definition) that you are driving becomes disabled, call us first at 1- 855-721-0072.We will provide dispatch service for on-site emergency road service such as lock-out assistance, battery boost, gas delivery* if your tank is empty and flat tire changes up to your benefit limit and towing up to your benefit limit.

WHAT TO KNOW WHEN REQUESTING SERVICE

Service will be provided only if you are with the vehicle with the MetroSMART Ride device installed, unless other arrangements were made in advance with the member services representative. Please be sure to stay in a safe place until the service provider arrives. If for any reason you no longer need emergency road service, please call us back immediately at 1- 855-721-0072. When the service provider arrives, show your identification and sign the service receipt.

If your vehicle requires two tows to reach its final place of repair, the second tow will be considered a continuation of the original tow. You are responsible for payment of expenses that exceed your $100 benefit limit plus any expenses that are not covered by your plan.

WHEN YOU WILL NEED AN AUTHORIZATION NUMBER

If we are unable to dispatch service when you call us, a services representative will provide you with an authorization number. You may then call a local provider of your choice and pay them directly for services rendered.

To receive reimbursement, be sure to submit your reimbursement request within 90 days of service. Include your authorization number and the original, dated receipt with the authorization number the representative gave you. For more information on how to obtain reimbursement, see "How to Submit a Reimbursement Request" on page 3.

* Valid in states where permitted by law

1 Expenses which are not covered include, but are not limited to: Recovery expenses due to accident, fire or flood; parts, products, storage, or gasoline; service(s) performed in a dealership, garage, or service station; service(s) performed in areas not regularly traveled (such as sand beaches, open fields, forests and areas not passable due to construction); service(s) needed due to an act of nature; charging battery or delivery and repair of tires; tow bar rentals; towing due to a parking violation or towing out of a place of repair or impound areas (except for accident or theft recovery); service(s) other than that provided by a commercial garage or service station (payment will not be made to private parties or unlicensed facilities); service(s) to a disabled vehicle driven by anyone other than a member or associate member; removing/installing snow tires, repairs to studs, mounting and dismounting snow chains; clearing or entering snowbound driveways; shoveling vehicles out of snow banks or shoveling snow from around a vehicle; local tolls or parkway charges; service to a vehicle with an expired or missing safety inspection sticker, license plate sticker, and/or emission sticker(s) where required by law; and any other expenses not specifically mentioned as covered.


Lockout Benefit 2 Benefit Limit - Up to $100

If you are locked out of your vehicle in which the MetroSMART Ride device is installed, call us at 1- 855-721-0072. We will send a service provider to assist you. If we are unable to dispatch service when you call, a services representative will provide you with an authorization number. You may then call a local service provider of your choice and pay them directly for services rendered.

2 Expenses which are not covered include, but are not limited to: Labor to produce keys, replacement keys, and mechanical failure of locks or ignition system.

CUSTOMER INFORMATION

All the benefits described herein are available to you when you are operating your vehicle with the MetroSMART Ride device enabled.

Your Allstate Motor Club Roadside Assistance for MetroSMART Ride begins upon activation and installation of your SMART Ride device.

The benefits and services described in these terms and conditions herein are available to customers anywhere in the continental U.S., Alaska, Hawaii, Puerto Rico and Canada up to their benefit limit without any additional payments.

ELIGIBLE VEHICLES-

Your Roadside Assistance benefits apply to the vehicle being operated with your installed MetroSMART Ride device. Services are available for any of the following light duty (less than 10,000 lb. gross (loaded) vehicle weight) non-commercial private passenger vehicles with the MetroSMART Ride device enabled

1. Automobiles, (including company cars assigned to the member for full-time personal use), and

2. Pickup trucks, vans and sport utility vehicles operated primarily for personal use.

3. If used both privately and commercially, vehicles are only eligible for benefits during personal use and while traveling between the driver's place of work and residence.

These vehicles are NOT ELIGIBLE : vehicles without the MetroSMART Ride device installed; motorcycles; commercial and/or business-use vehicles including, but not limited to taxis, limousines, employer owned or leased automobiles, vans, trucks, and trailers; self-contained and/or self-propelled motor homes, regardless of size or class; and trailers, including but not limited to boat, fifth wheel, travel, and/or pop-up camping trailers.

TEMPORARY SUSPENSION, CANCELLATION AND NON-RENEWAL

You may cancel your service at any time simply by calling or writing to our Customer Service Center. Since Allstate Motor Club Roadside Assistance is provided at no additional charge to customers paying for qualifying mobile internet service and with MetroSMART Ride, cancellation will not entitle you to a refund of any fees paid or reduction in future charges. We may temporarily suspend or cancel certain roadside benefits during the annual service period for excessive use4 of the benefits and services we provide. Use of your emergency road or towing service benefit four (4) times within any 12-month period will result in the automatic suspension of that benefit until the beginning of the next 12month period. Throughout such a suspension period, we will continue to dispatch a service provider to you if you call us for help. You, however, will be responsible for paying for the full cost of any services rendered. We may cancel your membership during a membership period for any of the following reasons:

1. Failure to pay;

2. Material misrepresentations or fraudulent submission of a request for reimbursement * or

3. Excessive use3 of the benefits and services we offer.

*Material to the interests of Allstate Motor Club.

3 Excessive use is determined by, among other considerations, your length of service, and the number and/or dollar amounts of claims submitted. Excessive use is not a reason for mid-term cancellation for Alaska, Utah or Wisconsin residents.

You may cancel your Allstate Motor Club Roadside Assistance for MetroSMART Ride at any time. Since Allstate Motor Club Roadside Assistance is provided at no additional charge to customers paying for qualifying mobile internet service and with MetroSMART Ride, cancellation will not entitle you to a refund of any fees paid or reduction in future charges. The Motor Club may elect to not renew your membership for any reason by providing written notice 60 days prior to your renewal date. The Motor Club may terminate your roadside assistance service for fraudulent use of the services with a minimum of 30 days written notice.

In the states of California, Maryland, Massachusetts, Mississippi, Montana, Nevada, Oklahoma and Wyoming you may cancel at any time and receive a prorated refund of any unused value calculated from the cancellation date without any deductions.

HOW TO SUBMIT A REIMBURSEMENT REQUEST:

We want to make sure your reimbursement request is processed efficiently. You can help us by following these guidelines when requesting reimbursement.

Send:

Your written request within 90 days5. Except as specified below, photocopies of relevant documents are not acceptable, your reimbursement request to the address listed on page 3 under Contacts.

Include: The authorization number we provided during your service call, your name, current, street and email addresses, daytime and home telephone numbers, and your IMEI number, which is included in your MetroSMART Ride materials. Any additional documents relevant to your request as indicated below.

Note: Keep copies of all documents for your own records.

We reserve the right to deny any request that is submitted more than 90 days after the date of service (subject to certain state restrictions); contains receipts and/or supporting documents which cannot be verified; and/or contains photocopies of receipts or supporting documents.

5 No time limit applies to UT and WI residents.

CONTACTS

FOR 24-HOUR TOLL-FREE EMERGENCY ROAD SERVICE - Call 1-855-721-0072

FOR CUSTOMER SERVICE - Call 1-855-721-0072; Open 7 a.m. to 7 p.m. CST Monday – Friday and 8 a.m. to 3:30 p.m. CST Saturday

Email address: allstatemotorclub@allstate.com Web address: www.allstatemotorclub.com

FOR REIMBURSEMENT REQUESTS, GENERAL INFORMATION

Allstate Motor Club, Inc.

P.O. Box 660021

Dallas, TX 75266-0021

*Remember to include your name, IMEI number, current street and email addresses, plus your daytime and home telephone numbers any time you write to us.


California
Signature Motor Club of California, Inc.
3100 Thornton Avenue
Burbank, CA 91504
New Mexico
Roadside Assistance
Suite 200
170 N Roadrunner Parkway
Las Cruces, NM 88011
Phone: (575) 532-9930
Wisconsin
Roadside Assistance Suite 140
555 South Executive Drive
Brookfield, WI 53005
Maryland
Roadside Assistance
7067 Columbia Gateway Drive
Columbia, MD 21046
Oklahoma
Roadside Assistance
Suite 200
3600 NW 138th
Oklahoma City, OK 73134
Wyoming
Roadside Assistance
Suite 105
3001 E Pershing Boulevard
Cheyenne, WY 82001
Mississippi
Roadside Assistance
Suite 100
578 Highland Colony Parkway
Ridgeland, MS 39157
Texas
Roadside Assistance
Suite E5B
8675 Freeport Parkway
Irving, TX 75063
Home Office
All other states:
Roadside Assistance
Suite E2
2775 Sanders Road
Northbrook, IL 60062-6127
Nevada
Roadside Assistance
Suite 300
2360 Corporate Circle
Henderson, NV 89074

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MetroSMART Ride includes Roadside Assistance from Allstate® Motor Club, giving you 24/7 access to on-site emergency road services like lock-out assistance, battery boost, gas delivery, flat tire changes and towing services, up to your annual benefit limit.

NOTE: Qualifying MetroPCS rate plan required for Roadside Assistance feature, and you must opt in to the Terms and Conditions of the program to receive the service.

1. Does MetroSMART Ride include Roadside Assistance?

Yes! MetroSMART Ride customers with qualifying plans and accepted Allstate’s terms and conditions will receive Roadside Assistance provided by Allstate at no additional cost.

2. What are the benefits that I get from Allstate Motor Club roadside assistance?

Services include Fuel delivery (not the cost of fuel), lockout service, battery boost, tire change and tow. For full details of what is included please visit http://www.roadsidemobile.com/tac/metro

3. Are there limits to what is covered under roadside assistance and if so what are they?

Yes, there is an annual limit on total benefits that can be used.. Please see Allstate Motor Club for benefit details, exclusions, and limits at http://www.roadsidemobile.com/tac/metro

4. How do I know MetroSMART Ride will work with my vehicle?

MetroSMART Ride works with most gasoline, diesel engines and hybrid vehicles manufactured for use in the United States since 1996. The MetroSMART Ride device is not compatible with electric (EV) and plug-in hybrid vehicles. Some diesel vehicles may not provide complete and accurate data regarding fuel efficiency. To determine if your vehicle is compatible, check out the vehicle compatibility tool. In addition, once the device is inserted into the On-Board Diagnostic (OBD) port and the app is installed, you will receive a message on your phone that provides compatibility detail. To determine if your vehicle is compatible, please visit https://www.metropcs.com/metrosmartride

Please go to http://www.roadsidemobile.com/tac/metro to see more Allstate Motor Club benefit details and exclusions.

5. What type of vehicles are or are not covered for roadside assistance? Will Allstate’s Roadside Assistance cover my motorcycle?

First, there has to be an OBD-II port for the MetroSMART Ride to be installed in. Motorcycles don’t have these and are therefore not eligible. To determine if your vehicle is compatible, check out the vehicle compatibility tool. Medium and heavy duty class vehicles may not be compatible. 1996 and older vehicles not compatible.

6. Do I have to be the owner of the vehicle that the MetroSMART Ride is in to get roadside assistance?

No, but the vehicle does have to be associated with the account holder and if someone else owns the vehicle but has opted to provide you a MetroSmart Ride device the vehicle must have the plugged into OBD-II port and the user must have opted into Allstate’s terms and conditions.

7. What is the contact information for more questions?

FOR 24-HOUR TOLL-FREE EMERGENCY ROAD SERVICE- Call 1- 855-721-0072. For customer service, call 1-855-721-0072 7 a.m. to 7 p.m. CST Monday – Friday 8 a.m. to 3:30 p.m. CST Saturday

For more information about Roadside Assistance from Allstate® Motor Club, please visit: http://www.roadsidemobile.com/tac/metro.

As part of your Allstate Motor Club Roadside Assistance for MetroSMART Ride customers, you can take advantage of the Access to Savings program. This exclusive benefit gives you access to the nation's largest private discount network, helping you save anywhere, anytime, on any device.

The Access to Savings network offers you a multitude of exclusive, value-packed, easily redeemable, convenient savings. It has over:

Getting Started is Easy!

1) Click here to get started --> Access to Savings

2) Log in using your email and password or set up an account using your 15-digit IMEI number for your MetroSMART Ride device and registered mobile phone.

3) Search participating locations nearby or enter any ZIP Code of where you'll be and start saving!

Need Help? Contact Customer Service at 1- 855-721-0072.

Personalized TRIP PLAN Service or Hotel, Motel, Car Rental Discounts and Other Offers.

Let us help you make the most of your next road trip! We can create a personalized TRIP PLAN route for any driving trip you may take in the U.S. and Canada. We'll include a customized route, points of interest and hotels/motels along the way. If you prefer to camp, let us know and we will provide suggestions for campgrounds. For more detail on how to submit a TRIP PLAN request, follow the instructions below.

We are always looking to bring you more great savings and benefits. Discounts at participating hotels, motels and car rental companies are generally available when advance reservations are made. From time to time other discounts or special offers may be made available to you as an Allstate Motor Club Roadside Assistance customer for MetroSMART Ride.

Please refer to your additional member materials and visit www.roadsidemobile.com/metro for details. There are two ways to order your personalized TRIP PLAN:

  1. Email (click on Trip Planning link and follow the instructions); allow 7 days to receive emailed Trip Plan
  2. Call our Customer Service Center at 1- 855-721-0072; 7 a.m. to 7 p.m. CST Monday – Friday, 8 a.m. to 3:30 p.m. CST Saturday
  3. When you place your order, be sure to include the following information:
    1. Your name, your IMEI number for your MetroSMART Ride device and the registered MetroSMART Ride phone number.
    2. Your current street and email addresses;
    3. Your daytime telephone number;
    4. Your departure date, final destination, major cities you intend to visit in the order you plan to visit them;
    5. Preferences like do you prefer hotel/motel or campground information.
    6. Finally submit request and we will deliver your TRIP PLAN by email. Emailed TRIP PLANS will be sent to you as Adobe Reader PDF documents.

Please use the trip plan request form provided or call our Customer Service Center at 1- 855-721-0072; 7 a.m. to 7 p.m. CST Monday – Friday, 8 a.m. to 3:30 p.m. CST Saturday to make your request.

Remember to include your name, IMEI MetroSMART Ride device number, current street and email addresses, plus your daytime and home telephone numbers any time you write to us.

Plan your Trip