Roadside Advantage - Services and benefits provided by Allstate Motor Club, Inc.
24-Hour Emergency Road Service Benefits
Full Benefits in any Private-Use Vehicle in which the MetroSMART Ride device is installed
Towing and Emergency Road Service Benefits - No Cash Needed up to benefit limits!*
CALL AHEAD SERVICE- Simply tell us who to call and their telephone number and we will notify them of your delay.
Personalized Trip-Plan Service- Let us help you make the most of your next road trip! Click Here
Additional MEMBER SERVICES such as the NEW Allstate Savings Network with member's savings on Entertainment, Travel, Retail, Automotive, Dining, and more. Click Here
Limitations- There is a limit of four (4) service calls and/or reimbursement per enrolled member per membership year.
Services are available for any of the following light-duty (less than 10,000 lb. loaded gross vehicle weight) private passenger vehicles in which the MetroSMART Ride device is installed regardless of whether that vehicle is owned, leased, rented, or borrowed:
Automobiles, (including company cars assigned to the member for full-time personal use), and
Pickup trucks, vans and sport utility vehicles operated primarily for personal use.
If used commercially, vehicles are only included while traveling to and from the driver's place of work and residence.
Other vehicles, including the following, are NOT ELIGIBLE for towing or emergency roadside services:
Motorcycles; commercial and/or business-use vehicles including, but not limited to taxis, limousines, automobiles, vans, trucks, and trailers;
Self-contained and/or self-propelled motor homes, regardless of size or class; and trailers, including but not limited to boat, fifth wheel, travel, and/or pop-up camping trailers.
Expenses which are not covered include, but are not limited to:
Recovery expenses due to accident, fire or flood; parts, products, storage, or gasoline; service(s) performed in a dealership, garage, or service station;
Service(s) performed in areas not regularly traveled (such as sand beaches, open fields, forests and areas not passable due to construction);
Charging a battery or delivery and repair of tires; tow bar rentals; towing due to a parking violation or towing out of a place of repair or impound areas (except for accident or theft recovery);
Service(s) other than that provided by a commercial garage or service station (payment will not be made to private parties or unlicensed facilities)
Service(s) needed due to an act of nature, etc.
Removing/installing snow tires, repairs to studs, mounting and dismounting snow chains; clearing or entering snowbound driveways; shoveling vehicles out of snow banks or shoveling snow from around a vehicle;
Service(s) to a disabled vehicle driven by anyone member or associate member; local tolls or parkway charges; service to a vehicle with an expired or missing safety inspection sticker, license plate sticker, and/or emission sticker(s) where required by law; and any other expenses not specifically mentioned as covered.
For Additional Membership Benefits Terms and Conditions click here.
Activate your Allstate Motor Club Roadside Assistance for MetroSMART Ride today today and take advantage of one of the largest and best-organized road service networks in the country.
Allstate Motor Club Roadside Assistance for MetroSMART Ride toll free number is 1- 855-721-0072.
All the benefits are available to you as the Member. Dependent children ages 16 to 18 are eligible to use ONLY the emergency road service and towing benefit (as long as they reside with you in your home).
Full benefit coverage can be purchased for each of your dependent children (ages 16 to 23 and living with you or away at school) by paying an additional membership fee(s). Other family members, residents of your household, friends or others riding with you are not entitled to any of the benefits or services of the membership plan.
© 2018 ALLSTATE MOTOR CLUB, INC.
*Benefit limits for towing and emergency roadside services are $100.00 per event. The member is responsible for all additional costs.
Allstate Motor Club Roadside Assistance for MetroSMART Ride.
Roadside Advantage - Services and benefits provided by Allstate Motor Club, Inc.
Emergency roadside assistance is provided by Allstate Motor Club, Inc. (referenced herein as the “Motor Club”) in the United States, for eligible subscribers of MetroSMART Ride up to limits listed below.
Emergency Road Service and Towing Benefit- MetroSMART Ride SyncUP DRIVE device - Benefit Limit - Up to $1001
24/7 ROADSIDE HELP IS JUST A CALL AWAY
If an eligible vehicle with the MetroSMART Ride device installed (see page 2 for definition) that you are driving becomes disabled, call us first at 1- 855-721-0072.We will provide dispatch service for on-site emergency road service such as lock-out assistance, battery boost, gas delivery* if your tank is empty and flat tire changes up to your benefit limit and towing up to your benefit limit.
WHAT TO KNOW WHEN REQUESTING SERVICE
Service will be provided only if you are with the vehicle with the MetroSMART Ride device installed, unless other arrangements were made in advance with the member services representative. Please be sure to stay in a safe place until the service provider arrives. If for any reason you no longer need emergency road service, please call us back immediately at 1- 855-721-0072. When the service provider arrives, show your identification and sign the service receipt.
If your vehicle requires two tows to reach its final place of repair, the second tow will be considered a continuation of the original tow. You are responsible for payment of expenses that exceed your $100 benefit limit plus any expenses that are not covered by your plan.
WHEN YOU WILL NEED AN AUTHORIZATION NUMBER
If we are unable to dispatch service when you call us, a services representative will provide you with an authorization number. You may then call a local provider of your choice and pay them directly for services rendered.
To receive reimbursement, be sure to submit your reimbursement request within 90 days of service. Include your authorization number and the original, dated receipt with the authorization number the representative gave you. For more information on how to obtain reimbursement, see "How to Submit a Reimbursement Request" on page 3.
* Valid in states where permitted by law
1 Expenses which are not covered include, but are not limited to: Recovery expenses due to accident, fire or flood; parts, products, storage, or gasoline; service(s) performed in a dealership, garage, or service station; service(s) performed in areas not regularly traveled (such as sand beaches, open fields, forests and areas not passable due to construction); service(s) needed due to an act of nature; charging battery or delivery and repair of tires; tow bar rentals; towing due to a parking violation or towing out of a place of repair or impound areas (except for accident or theft recovery); service(s) other than that provided by a commercial garage or service station (payment will not be made to private parties or unlicensed facilities); service(s) to a disabled vehicle driven by anyone other than a member or associate member; removing/installing snow tires, repairs to studs, mounting and dismounting snow chains; clearing or entering snowbound driveways; shoveling vehicles out of snow banks or shoveling snow from around a vehicle; local tolls or parkway charges; service to a vehicle with an expired or missing safety inspection sticker, license plate sticker, and/or emission sticker(s) where required by law; and any other expenses not specifically mentioned as covered.
Lockout Benefit 2 Benefit Limit - Up to $100
If you are locked out of your vehicle in which the MetroSMART Ride device is installed, call us at 1- 855-721-0072. We will send a service provider to assist you. If we are unable to dispatch service when you call, a services representative will provide you with an authorization number. You may then call a local service provider of your choice and pay them directly for services rendered.
2 Expenses which are not covered include, but are not limited to: Labor to produce keys, replacement keys, and mechanical failure of locks or ignition system.
All the benefits described herein are available to you when you are operating your vehicle with the MetroSMART Ride device enabled.
Your Allstate Motor Club Roadside Assistance for MetroSMART Ride begins upon activation and installation of your SMART Ride device.
The benefits and services described in these terms and conditions herein are available to customers anywhere in the continental U.S., Alaska, Hawaii, Puerto Rico and Canada up to their benefit limit without any additional payments.
Your Roadside Assistance benefits apply to the vehicle being operated with your installed MetroSMART Ride device. Services are available for any of the following light duty (less than 10,000 lb. gross (loaded) vehicle weight) non-commercial private passenger vehicles with the MetroSMART Ride device enabled
1. Automobiles, (including company cars assigned to the member for full-time personal use), and
2. Pickup trucks, vans and sport utility vehicles operated primarily for personal use.
3. If used both privately and commercially, vehicles are only eligible for benefits during personal use and while traveling between the driver's place of work and residence.
These vehicles are NOT ELIGIBLE : vehicles without the MetroSMART Ride device installed; motorcycles; commercial and/or business-use vehicles including, but not limited to taxis, limousines, employer owned or leased automobiles, vans, trucks, and trailers; self-contained and/or self-propelled motor homes, regardless of size or class; and trailers, including but not limited to boat, fifth wheel, travel, and/or pop-up camping trailers.
TEMPORARY SUSPENSION, CANCELLATION AND NON-RENEWAL
You may cancel your service at any time simply by calling or writing to our Customer Service Center. Since Allstate Motor Club Roadside Assistance is provided at no additional charge to customers paying for qualifying mobile internet service and with MetroSMART Ride, cancellation will not entitle you to a refund of any fees paid or reduction in future charges. We may temporarily suspend or cancel certain roadside benefits during the annual service period for excessive use4 of the benefits and services we provide. Use of your emergency road or towing service benefit four (4) times within any 12-month period will result in the automatic suspension of that benefit until the beginning of the next 12month period. Throughout such a suspension period, we will continue to dispatch a service provider to you if you call us for help. You, however, will be responsible for paying for the full cost of any services rendered. We may cancel your membership during a membership period for any of the following reasons:
1. Failure to pay;
2. Material misrepresentations or fraudulent submission of a request for reimbursement * or
3. Excessive use3 of the benefits and services we offer.
*Material to the interests of Allstate Motor Club.
3 Excessive use is determined by, among other considerations, your length of service, and the number and/or dollar amounts of claims submitted. Excessive use is not a reason for mid-term cancellation for Alaska, Utah or Wisconsin residents.
You may cancel your Allstate Motor Club Roadside Assistance for MetroSMART Ride at any time. Since Allstate Motor Club Roadside Assistance is provided at no additional charge to customers paying for qualifying mobile internet service and with MetroSMART Ride, cancellation will not entitle you to a refund of any fees paid or reduction in future charges. The Motor Club may elect to not renew your membership for any reason by providing written notice 60 days prior to your renewal date. The Motor Club may terminate your roadside assistance service for fraudulent use of the services with a minimum of 30 days written notice.
In the states of California, Maryland, Massachusetts, Mississippi, Montana, Nevada, Oklahoma and Wyoming you may cancel at any time and receive a prorated refund of any unused value calculated from the cancellation date without any deductions.
HOW TO SUBMIT A REIMBURSEMENT REQUEST:
We want to make sure your reimbursement request is processed efficiently. You can help us by following these guidelines when requesting reimbursement.
Your written request within 90 days5. Except as specified below, photocopies of relevant documents are not acceptable, your reimbursement request to the address listed on page 3 under Contacts.
Include: The authorization number we provided during your service call, your name, current, street and email addresses, daytime and home telephone numbers, and your IMEI number, which is included in your MetroSMART Ride materials. Any additional documents relevant to your request as indicated below.
Note: Keep copies of all documents for your own records.
We reserve the right to deny any request that is submitted more than 90 days after the date of service (subject to certain state restrictions); contains receipts and/or supporting documents which cannot be verified; and/or contains photocopies of receipts or supporting documents.
5 No time limit applies to UT and WI residents.
FOR 24-HOUR TOLL-FREE EMERGENCY ROAD SERVICE - Call 1-855-721-0072
FOR CUSTOMER SERVICE - Call 1-855-721-0072; Open 7 a.m. to 7 p.m. CST Monday – Friday and 8 a.m. to 3:30 p.m. CST Saturday
Email address: email@example.com Web address: www.allstatemotorclub.com
FOR REIMBURSEMENT REQUESTS, GENERAL INFORMATION
Allstate Motor Club, Inc.
P.O. Box 660021
Dallas, TX 75266-0021
*Remember to include your name, IMEI number, current street and email addresses, plus your daytime and home telephone numbers any time you write to us.
MU133 METRO PCS
Last updated 08/2018
Allstate Enterprises, LLC
IMPORTANT PRIVACY NOTICE
Thank you for choosing products and services from
Allstate Enterprises, LLC. We value you, respect your privacy and work hard to protect your personal information.
This statement is provided on behalf of Allstate Enterprises, LLC and its subsidiaries listed at the end of this notice. We would like to explain how we collect, use, share, and protect the information we obtain about you in the course of doing business.
Our Privacy Assurance
As you can see, protecting your personal information is important to us. In addition to the practices described above, we use a variety of physical, technical and administrative security measures that help to safeguard your information.
Our privacy practices continue to apply to your information even if you cease to be a customer.
What Personal Information Do We Have and Where Do We Get It
We gather personal information from you and from outside sources for business purposes. Some examples of the information we collect from you may include your name, phone number, home address, e-mail address, vehicle information, and location. Also, we maintain records that include, but are not limited to, your membership, membership dues, and payment history.
Also, our business partners assist us with monitoring information including, but not limited to, IP addresses, domain names and browser data, that can help us to better understand how visitors use allstateroadsideservices.com.
How We Use and Share Your Personal Information
In the course of normal business activities, we use and share your personal information. We may provide your information to persons or organizations within and outside of Allstate. This would be done as required or permitted. For example, we may do this to:
The Internet and Your Information Security
How You Can Consent, Review and Correct Your Personal Information
Allstate is committed to seeking your consent to the collection, use, and disclosure of your personal information. The form of consent may vary depending on the circumstances and the type of information being sought. By providing information to us through the mobile application, you are consenting to the collection, use, and disclosure of personal information for the purposes of processing, administering, and providing you service under your membership, and paying your claims.
You may, at any time, withdraw consent to the use of your personal information, subject to certain limitations. If you do not wish us to use or disclose your information for purposes related to your membership or service we will not be able to offer you roadside assistance. Once a membership is issued or renewed or once service is requested, you may not withdraw your consent to use or disclose information related to your application, its renewal, the administration of your membership, or the processing of any claims.
You can request to review your personal information contained in our records at any time. To do this, please send a letter to the address below requesting to see your information for the previous two years. If you believe that our information is incomplete or inaccurate, you can request that we correct it. Please note we may not be able to provide information relating to investigations, claims, litigation, and other matters. We will be happy to make corrections whenever possible.
Please send requests to:
Allstate Roadside Services Customer Privacy Inquiries 2775 Sanders Road, Suite E2
Northbrook, IL 60062-6127
Protecting Your Personal Information
Allstate maintains appropriate policies to ensure customer information is available only to those employees, business partners, and authorized service providers who have a need to know, in order to serve you.
We take all reasonable steps to develop and maintain security measures to protect against loss, theft, unauthorized access, use, alteration, destruction, or disclosure of your personal information contained in electronic and/or paper record files. We continually enhance our security measures to meet market standards.
Any information you supply when applying for or servicing your membership is kept in a roadside assistance file or a claim file in your name, which is maintained at our United States head office in Northbrook, Illinois, our Agents' offices, and/or claims offices, as applicable. We may transfer your information to service providers who may process or store some or all your personal information on servers or computers located in jurisdictions outside of Canada, including the United States. These jurisdictions may have privacy laws or standards that are different from those in effect in Canada. In the event that customer information is stored or processed in jurisdictions outside of Canada, regulatory agencies or law enforcement authorities may be able to access your information under their laws or regulations. If you require information respecting our policies and procedures relating to service providers outside Canada or have any questions regarding such service providers, please contact us as noted on this privacy notice.
The personal information we hold is kept in our files during the period necessary to provide you with the roadside products and services when required. When a file is closed, the information is securely handled and kept in accordance with our retention schedule and our legal obligations. Files are destroyed when there is no longer any possibility of them being used for administrative or legal purposes or because we are obligated to do so by law. When we destroy personal information, we use safeguards to prevent unauthorized parties from gaining access to the information during or after the destruction process.
Sharing Personal Information with Affiliates
We do not share your personal information with Allstate affiliates or third parties for marketing purposes.
We reserve the right to change our Privacy practices, procedures, and terms.
Allstate Enterprises, LLC
List of subsidiaries for which this notice is provided:
1. Signature Motor Club, Inc.
2. Signature's Nationwide Auto Club, Inc.
3. Signature Agency, Inc.
4. Signature Nationwide Auto Club of California, Inc.
5. Signature Motor Club of California, Inc.
Please note that Allstate's "do not call" list is limited only to telephone solicitation calls. We may still contact you about your membership, billing issues, claims and other service matters.
We Appreciate Your Business
Thank you for choosing Allstate Enterprises, LLC. We understand your concerns about privacy and confidentiality, and we hope this notice has been helpful to you. We value our relationship with you and look forward to your continued satisfaction.
MetroSMART Ride includes Roadside Assistance from Allstate® Motor Club, giving you 24/7 access to on-site emergency road services like lock-out assistance, battery boost, gas delivery, flat tire changes and towing services, up to your annual benefit limit.
NOTE: Qualifying MetroPCS rate plan required for Roadside Assistance feature, and you must opt in to the Terms and Conditions of the program to receive the service.
1. Does MetroSMART Ride include Roadside Assistance?
Yes! MetroSMART Ride customers with qualifying plans and accepted Allstate’s terms and conditions will receive Roadside Assistance provided by Allstate at no additional cost.
2. What are the benefits that I get from Allstate Motor Club roadside assistance?
Services include Fuel delivery (not the cost of fuel), lockout service, battery boost, tire change and tow. For full details of what is included please visit http://www.roadsidemobile.com/tac/metro
3. Are there limits to what is covered under roadside assistance and if so what are they?
Yes, there is an annual limit on total benefits that can be used.. Please see Allstate Motor Club for benefit details, exclusions, and limits at http://www.roadsidemobile.com/tac/metro
4. How do I know MetroSMART Ride will work with my vehicle?
MetroSMART Ride works with most gasoline, diesel engines and hybrid vehicles manufactured for use in the United States since 1996. The MetroSMART Ride device is not compatible with electric (EV) and plug-in hybrid vehicles. Some diesel vehicles may not provide complete and accurate data regarding fuel efficiency. To determine if your vehicle is compatible, check out the vehicle compatibility tool. In addition, once the device is inserted into the On-Board Diagnostic (OBD) port and the app is installed, you will receive a message on your phone that provides compatibility detail. To determine if your vehicle is compatible, please visit https://www.metropcs.com/metrosmartride
Please go to http://www.roadsidemobile.com/tac/metro to see more Allstate Motor Club benefit details and exclusions.
5. What type of vehicles are or are not covered for roadside assistance? Will Allstate’s Roadside Assistance cover my motorcycle?
First, there has to be an OBD-II port for the MetroSMART Ride to be installed in. Motorcycles don’t have these and are therefore not eligible. To determine if your vehicle is compatible, check out the vehicle compatibility tool. Medium and heavy duty class vehicles may not be compatible. 1996 and older vehicles not compatible.
6. Do I have to be the owner of the vehicle that the MetroSMART Ride is in to get roadside assistance?
No, but the vehicle does have to be associated with the account holder and if someone else owns the vehicle but has opted to provide you a MetroSmart Ride device the vehicle must have the plugged into OBD-II port and the user must have opted into Allstate’s terms and conditions.
7. What is the contact information for more questions?
FOR 24-HOUR TOLL-FREE EMERGENCY ROAD SERVICE- Call 1- 855-721-0072. For customer service, call 1-855-721-0072 7 a.m. to 7 p.m. CST Monday – Friday 8 a.m. to 3:30 p.m. CST Saturday
For more information about Roadside Assistance from Allstate® Motor Club, please visit: http://www.roadsidemobile.com/tac/metro.
As part of your Allstate Motor Club Roadside Assistance for MetroSMART Ride customers, you can take advantage of the Access to Savings program. This exclusive benefit gives you access to the nation's largest private discount network, helping you save anywhere, anytime, on any device.
The Access to Savings network offers you a multitude of exclusive, value-packed, easily redeemable, convenient savings. It has over:
200,000 participating locations and deals in virtually every U.S. market.
You'll find unique savings of up to 50% off for:
Movies & entertainment
Auto services and so much more.
Plus, enjoy both popular national brands and local favorites you shop at every day.
Getting Started is Easy!
1) Click here to get started --> Access to Savings
2) Log in using your email and password or set up an account using your 15-digit IMEI number for your MetroSMART Ride device and registered mobile phone.
3) Search participating locations nearby or enter any ZIP Code of where you'll be and start saving!
Need Help? Contact Customer Service at 1- 855-721-0072.
Personalized TRIP PLAN Service or Hotel, Motel, Car Rental Discounts and Other Offers.
Let us help you make the most of your next road trip! We can create a personalized TRIP PLAN route for any driving trip you may take in the U.S. and Canada. We'll include a customized route, points of interest and hotels/motels along the way. If you prefer to camp, let us know and we will provide suggestions for campgrounds. For more detail on how to submit a TRIP PLAN request, follow the instructions below.
We are always looking to bring you more great savings and benefits. Discounts at participating hotels, motels and car rental companies are generally available when advance reservations are made. From time to time other discounts or special offers may be made available to you as an Allstate Motor Club Roadside Assistance customer for MetroSMART Ride.
Please refer to your additional member materials and visit www.roadsidemobile.com/metro for details. There are two ways to order your personalized TRIP PLAN:
Please use the trip plan request form provided or call our Customer Service Center at 1- 855-721-0072; 7 a.m. to 7 p.m. CST Monday – Friday, 8 a.m. to 3:30 p.m. CST Saturday to make your request.
Remember to include your name, IMEI MetroSMART Ride device number, current street and email addresses, plus your daytime and home telephone numbers any time you write to us.